Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can also check your order status by logging into your account at sussannclothing.com.
Q: What shipping options are available?
A: We offer standard and express shipping. Delivery times vary based on your location and the shipping method selected at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within Australia.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided items are unworn, with original tags and proof of purchase. Some exclusions apply.
Q: How do I return an item?
A: Initiate a return through your account on our website or follow the instructions in your order confirmation email.
Q: Can I exchange an item for a different size/color?
A: Yes! Exchanges are subject to availability. Start the process online, and we’ll guide you through the steps.
Products & Sizing
Q: Where can I find size guides?
A: Size charts are available on each product page at sussannclothing.com.
Q: How do I care for my Sussan clothing?
A: Care instructions are listed on the garment’s label. For specific tips, visit our Product Care section online.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and Sussan gift cards.
Q: How can I apply a promo code?
A: Enter your code at checkout in the designated field. Ensure it’s valid for the items in your cart.
Q: Why was my discount not applied?
A: Promo codes may exclude sale items or have minimum spend requirements. Check the terms in the offer email or on our website.
Gift Cards
Q: Where can I buy a Sussan gift card?
A: Digital gift cards are available for purchase at sussannclothing.com.
Q: How do I check my gift card balance?
A: Log into your account or enter the card details during checkout to view the balance.
Account & Technical Support
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.
Q: My order confirmation email hasn’t arrived. What should I do?
A: Check your spam/junk folder. If it’s not there, log into your account to verify your order status.
Q: The website isn’t loading properly. How can I fix this?
A: Clear your browser cache or try accessing sussannclothing.com from a different device/browser.
Need More Help?
For further assistance, visit our Help Centre or browse additional resources online.